Frequently Asked Questions
Everything you need to know about Mammut products, shipping, and mountain safety.
How do I care for my Mammut GORE-TEX jacket?
To maintain performance, machine wash on a warm permanent press cycle using a small amount of liquid detergent. Rinse twice and minimize spinning. Tumble dry on a warm, gentle cycle for 20 minutes to reactivate the durable water repellent (DWR) treatment.
What is the Mammut warranty policy on technical gear?
We offer a 2-year warranty on all products covering manufacturing defects and material flaws. Professional equipment like avalanche transceivers and airbags may have extended coverage options upon registration.
How long does shipping take for mountain equipment?
Standard shipping typically takes 3-5 business days. For safety equipment like ropes and harnesses, we ensure specialized handling to maintain product integrity during transit.
Can I return climbing shoes if they don't fit?
Yes, you can return climbing shoes within 30 days provided they are in brand-new condition, have not been used on a climbing wall or outdoors, and include the original packaging.
Are Mammut products sustainably produced?
Sustainability is core to our mission. We are a Fair Wear Foundation leader and committed to the bluesign® system, ensuring our supply chain minimizes environmental impact and protects textile workers.
How do I check if my avalanche transceiver firmware is up to date?
You can check your firmware version by turning on your device; the version number will appear on the startup screen. Updates can be performed via the Mammut app or at an authorized service center.